Feature

Helpdesk

Resolve tickets with SLAs, automation, and a self-service portal.

Overview

Ticket management with SLA tracking, auto-assignment rules, knowledge base, customer self-service portal, CSAT surveys. Resolve customer issues faster.

What's included

Ticket management with priorities and SLAs

Auto-assignment rules (category, round-robin)

Knowledge base with article search

Customer self-service portal

CSAT surveys after resolution

Escalation rules for SLA breaches

Time tracking on tickets

Helpdesk analytics

Use cases

Resolve 10,000 tickets per month with 95% SLA

Auto-assign tickets to the right team

Deflect 30% of tickets with a knowledge base

Track CSAT after every ticket resolution

Included in every plan

No extra cost

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No credit card required

Every plan includes

✓ All 42+ ERP modules
✓ Nexus Meet, Mail & Central
✓ Nexi AI copilot
✓ Real-time sync

All features

Other features

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Every plan includes this feature. Pick your tier — no credit card required to get started.

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Helpdesk

Overview

What's included

Use cases

Other features

Multi-company accounting

Inventory & stock

Manufacturing

HR & payroll

CRM & sales pipeline

Projects & tasks

Asset management

Ready to get started with Helpdesk?

NexusERP

Helpdesk

Overview

What's included

Use cases

Other features

Multi-company accounting

Inventory & stock

Manufacturing

HR & payroll

CRM & sales pipeline

Projects & tasks

Asset management

Ready to get started with Helpdesk?